Our Policy

Return policy

If for any reason you are not satisfied with your purchase, we will happily send you a return label (at no cost to you) to return your goods.

If you would like to make an exchange, please email us with your order number, what you are exchanging and what you are hoping to exchange for. We will be in touch within 1-3 business days to confirm availability for your exchange, and provide the return label.

If you would not like to exchange, please email us with your order number and that you would like to return your item, and once the item is received by us within 14 days of receiving the shipping label, and shows no proof of wear and tear we will issue your store credit that will never expire. Please note we do not issue refunds. Your shipping from your initial order will not be refunded.

Custom orders are final sale and excluded from the return policy. We do not accept returns on any custom jewelry. We can however make changes, on a case by case basis.

If you have any questions about your order please contact us at hello@charliebeads.com

Contact us

We respond to emails in 1-2 business days, Monday - Friday. We check DMs every day. We also have a chat option on our website for quicker responses.

Shipping

All orders are shipped from Los Angeles, California. 
Orders ship within 1-3 business days (Monday-Friday).

We appreciate your patience with custom orders - these may take 1-7 days to fulfill, as we interpret your questionnaires and promise they are worth the wait.

Please email us at hello@charliebeads.com if you are hoping to place an urgent order. We will see what we can do to accommodate.

If you aren't receiving our stores emails, check your junk mail just in case.

Delivery times are provided as a guideline and do not take into account possible delays caused by payment authorization or shipping delays caused by Covid-19, customs, duties, or strikes.

Customers are responsible for staying up to date with their tracking information and paying for any duties that are incurred.

Lost packages
Please contact us with any inquiries relating to lost packages. We address this issue on a case by case basis. We are not responsible for stolen packages. 

We suggest filing a claim on the shipping providers website and reaching out to us as we can do the same.

Repairs

If anything is to happen with your Charlie Beads, we offer a 3 year warranty on pieces purchased through us, and repairs free of charge. Please reach out to hello@charliebeads.com to coordinate your repair. Shipping rates may apply.