For any questions please reach out to us at: hello@charliebeads.com

We respond to emails Monday–Friday during regular business hours (PST).

If you placed an order and wish to cancel, please contact us as soon as possible. Once we process the order it cannot be cancelled. 

We provide detailed fit notes and size guides on each product page.
Need help? Contact customer service or send us a message on Instagram — we’re happy to assist!

All orders are shipped from Los Angeles, California and processed within 1-3 business days.

Shipping costs may vary depending on location and weight. Costs are calculated at checkout.

Pre-Orders: An item is considered pre-order only if stated in the product description.

If you'd like in-stock items shipped sooner, please place a separate order. Orders containing both pre-order and in-stock items will ship together once all items are ready.

• Made-to-order jewelry: May take up to 5 business days to ship
• Custom embroidery: Adds an additional 3–7 business days to processing time

If there is a mistake in your shipping address please email hello@charliebeads.com as soon as possible so that we may correct the issue before the order is processed and shipped. 

Delivery timelines are estimates and do not account for potential delays due to payment authorization or carrier issues.

Customers are responsible for tracking their orders and covering any duties or import fees that may apply.

If you are required to pay duties and you fail to do so, your package may be abandoned, destroyed or returned to us. We do not provide refunds for orders abandoned or destroyed. If a package is returned to us due to failure to pay duties, we will issue a refund, however, the original shipping costs will be deducted. 

• Custom embroidery on any item is final sale.
• Charlie Panties and hair accessories are final sale and cannot be returned or exchanged.
• Bras are eligible for return or exchange.
• Sale items are not refundable, but may be exchanged or returned for store credit.

To exchange an item, request a return label by contacting customer service, then place a new order for your preferred size + style.

Because our pieces are made with deadstock materials and stock is limited, this ensures you get the item you want before it sells out.

We do our best to ensure you receive exactly what size and fit you are looking for to the best of our ability. Note: There are size charts and measurements provided under each product listing. Please read thoroughly as some fabrics run smaller/larger than others.

To begin your return, email us at hello@charliebeads.com within 7 days of receiving your order.

• Subject line: Your order number
• Email body: The item(s) you’re returning, size(s), and reason for the return

Once you receive your return label, please drop off your package within 7 days. (7 days to request a label, additional 7 days from the day you receive the return label to return items, approximately 14 days total).

• Items must be in original condition, with all tags attached.
• Items must be unworn, unwashed, and unaltered — we cannot accept returns with stains, signs of wear, or damages. Items that show wear and tear will be returned to you and will not be refunded.
• Please handle garments with care when trying them on.

Shipping costs are non-refundable. 

A $10 restocking fee will be deducted from your return.

We are not responsible for lost, stolen, or delayed packages.

Before You Order:
Please enter your name and address using English characters only to avoid shipping delays.

Returns:

You are responsible for return shipping and any costs incurred to return items.

Return Address:
Charlie Beads
3208 Rowena Ave
Los Angeles, CA 90027
United States

Once your return has been shipped, please email us with tracking info to hello@charliebeads.com.

Email Instructions:

• Subject line: Your order number
• Email body: Item(s) you're returning, size(s), and reason for return

We do not cover international return costs, so please consider this before placing your order.

Be sure to check our size charts and feel free to reach out with any sizing questions—we’re happy to help via email or Instagram DM.

Please allow extra time for orders to clear customs.

We are not responsible for import duties, taxes, or any delays due to customs processing.

If your package has arrived in your country but hasn’t been delivered, please contact your local postal service or customs office.

Questions? Email us at hello@charliebeads.com.

If your order is marked return to sender, it will be sent back to our headquarters. Once we receive it, we’ll contact you to confirm your current shipping address and arrange for reshipment.

To avoid delays, please double check that your name and address are entered correctly at checkout. Incorrect or incomplete information increases the risk of your package being marked as returned to sender.

Contact hello@charliebeads.com with any further questions.