Terms & Conditions / Shipping

EXCHANGE POLICY

All of our products are made to order, and are final sale. We do not offer refunds on custom jewelry. We offer exchange or store credit on jewelry that does not fall under "custom" as long as the item is received by us within 21 days. Return shipping costs are covered by the customer.

If you have any questions about your order, please contact us at hello@charliebeads.com

CONTACT US

We try our best to respond to emails in 1-2 business days, Monday - Friday. It is unlikely you will hear from us on a weekend but feel free to try!

SHIPPING

All orders are shipped from Los Angeles, California. 
Everything is made to order, and will ship in 1-3 business days.

We appreciate your patience with custom orders - these may take 1-7 days to fulfill, as we interpret your questionnaires and promise they are worth the wait.

We are a small batch, upcycled production house that works hard to ensure we have all necessary supplies to complete our orders, but with the supply chain issues that have arisen in 2022, we can't promise there won't be delays from time to time. Thank you for understanding.

If you choose express shipping and place your order on a Sunday, it will be shipped out Monday or Tuesday at the latest - excluding custom orders. Please email us at hello@charliebeads.com if you are hoping to place an urgent custom order. We will see what we can do to accommodate.

Check your junk mail for updates if they aren't in your inbox.

Delivery times are provided as a guideline and do not take into account possible delays caused by payment authorization or shipping delays caused by Covid-19.

Charlie Beads is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking information.