Shipping & Returns
Return Policy
Updated 8.15.24
Returns:
- We accept returns if returned within 7 days of receipt, and the item must be unworn, unwashed, and in new condition.
- Returns are inspected for wear and tear before refunds are issued.
- Shipping costs from your initial order will not be refunded.
- To make an exchange, start by requesting a return and then placing a new order.
Final Sale Items:
- Custom orders (including embroidery) are final sale.
- All sale items are final sale.
- All underwear are final sale.
Responsibility:
- We are not responsible for delayed, lost, or stolen packages.
US Customers:
- Please contact customer service for a return label.
International Customers:
- You are responsible for returning your items and providing tracking via email. We are not responsible for international return costs. Please take this into account when ordering and refer to size charts. Feel free to contact us with any sizing questions, and we will do our best to help.
- Please allow extra time for your orders to pass through customs. We are not responsible for any import duties or taxes that may apply or any consequent delays they may cause. If your package has arrived in the destination country and you have not received it, please contact your local postal service or customs office for further information.
Please mail returns to:
Charlie Beads
3208 Rowena Ave
Los Angeles CA 90027,
United States
If you have any further questions, please contact us at hello@charliebeads.com.
Contact Us
- We respond to emails during business hours, Monday to Friday.
- Contact hello@charliebeads.com with questions relating to shipping time. For any questions related to orders once shipped, contact Recura.
Shipping Processing Time
- All orders are shipped from Los Angeles, California.
- Order processing time is around 7 business days (Monday to Friday). Embroidery adds an additional 3-7 business days to your order's processing time.
- Delivery times are provided as a guideline and do not account for possible delays caused by payment authorization or shipping delays beyond our control.
- Customers are responsible for staying up to date with their tracking information via Recura and for paying any duties incurred.
Lost Packages
- Please contact Recura with any inquiries related to lost packages.