For any questions, please reach out to hello@charliebeads.com

We respond Monday - Friday during regular business hours (PST).

If you need to cancel an order, contact us as soon as possible. Once an order has been processed, it cannot be canceled.

We provide detailed fit notes and size guides on each product page.
Need help? Contact customer service or send us a message on Instagram — we’re happy to assist!

Pre-orders
An item is considered a pre-order only if stated in the product description.
Orders containing both in-stock and pre-order items will ship together once all items are ready. If you would like in-stock items sooner, please place a separate order.

Additional processing times

• Custom embroidery: adds 3–7 business days
  
• Sales may impact shipping time

If there is an error in your shipping address, email hello@charliebeads.com immediately so we can attempt to correct it before shipment.

Delivery timelines are estimates and may be affected by payment authorization or carrier delays. Customers are responsible for tracking their orders and any duties or import fees.

If duties are not paid, packages may be returned, abandoned, or destroyed. Orders that are abandoned or destroyed are not eligible for refunds. If a package is returned to us due to unpaid duties, a refund will be issued minus original shipping costs.

Payment authorization notice: In rare cases, a payment may appear as charged on your card even though the order did not successfully process through Shopify. This is a temporary authorization placed by your bank and not a completed order. If this occurs, the authorization will automatically be released and refunded within 2–3 business days, depending on your bank. No order is created until you receive a confirmation email. If you do not receive one, you will need to place the order again once the funds are released. Unfortunately, we are unable to manually capture or fulfill orders that did not complete successfully.

• Custom embroidery on any item is final sale
  
• Underwear and hair accessories are final sale
  
• Sale items are non-refundable but may be exchanged or returned for store credit
  
• Bras and Babydoll Bloomers ARE eligible for return or exchange
  

To exchange an item, contact customer service to request a return label, then place a new order for your preferred size or style.

Because we work with deadstock materials and limited quantities, this process helps ensure availability before items sell out.

Please review size charts and fit notes carefully, as some fabrics may run smaller or larger.

To initiate a return, email hello@charliebeads.com within 7 days of delivery.

Include:

• Order number in the subject line
  
• Item(s), size(s), and reason for return in the email body
  

Once your return label is issued, please drop off your package within 7 days. This allows approximately 14 days total from delivery to return completion.

Return conditions:

• Items must be unworn, unwashed, and unaltered
  
• All tags must be attached
  
• Items with stains, wear, or damage will not be accepted
  

Shipping costs are non-refundable. A $10 restocking fee will be deducted from all approved returns.

We are not responsible for lost, stolen, or delayed packages.

Before you order
Please enter your name and address using English characters only to avoid delays.

Returns
International customers are responsible for return shipping and all associated costs.

Return address:
Charlie Beads
3208 Rowena Ave
Los Angeles, CA 90027
United States

Once shipped, email your tracking information to hello@charliebeads.com

Customs & delivery
Please allow additional time for customs processing. Import duties, taxes, and delays are the responsibility of the customer.

If your package has arrived in your country but not been delivered, please contact your local postal service or customs office.

If an order is marked return to sender, it will be sent back to our headquarters. We will contact you to confirm your shipping address and arrange reshipment.

To avoid delays, please double check that all shipping information is correct at checkout.

Email hello@charliebeads.com and we will be happy to assist you.