Charlie Pointelle Panty

Updated 8.15.24

Shipping

All orders are shipped from Los Angeles, California.

Order processing time is around 7 business days (Monday to Friday). Embroidery adds an additional 3-7 business days to your order's processing time. 

Delivery times are provided as a guideline and do not account for possible delays caused by payment authorization or shipping delays beyond our control.

Customers are responsible for staying up to date with their tracking information via Recura and for paying any duties incurred.

Returns

We accept returns if returned within 7 days of receipt, and the item must be unworn, unwashed, and in new condition.

Returns are inspected for wear and tear before refunds are issued.

Shipping costs from your initial order will not be refunded.

To make an exchange, start by requesting a return and then placing a new order.

For more information regarding International Shipping, Lost & Stolen Packages, Final Sale, & Responsibility, please click here.